Please read carefully before submitting a ticket.
Questions About Products
For all questions regarding our products (if they will work for you, ingredients, seeking more information and other common questions), please visit our FAQs page.
For all questions regarding subscription orders, please create a new account by clicking here. Then, select one either Order History or Manage Subscription.
To track an order placed within the last 90 days, please click here.
Where Is My Order?
If you have not received your order, please verify that you sent it to the correct address by either referring to your shipment notification email or by logging into your Baby Mama account. *If you try to login and no account is found, you must create a new one.
If the address is correct, then check the tracking number.
Tracking Shows Delivered, But I Still Have Not Received It
If the address was entered correctly and tracking shows delivered, we suggest contacting your local post office because they have a way to trace the package's location to their GPS back-end system. In cases where they scanned it as 'delivered' to the wrong house or shipping address, they will pick it up and redeliver it for you. Or you may reach out to your neighbors and family members to see if someone has been holding onto it for you.
Tracking Shows In Transit, But Appears Lost or Stuck
If your order appears lost or stuck in transit, please create a ticket and include your Order #.
Wrong or Missing Product Received
If you received the wrong product or your package was missing an item, please create a ticket and include your Order #.
Returns & Refunds
If you would like to your order and it meets the requirements outlined in our Return Policy, you may submit a request by clicking here.
For all other inquiries, please message us through through the chat feature on our website and a Baby Mama Specialist will respond as quickly as possible during business hours.
Regular business hours are: (Los Angeles - PST)
Monday - Thursday: 9:00 - 5:00
Friday: 9:00 - 12:00
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What if I am older and had kids years ago?
Most women's bodies do not restore on their own. Women can have symptoms for years, yet they are doing everything 'right'. Our advice is to restore your body, regardless of when you were last pregnant. By restoring what was lost, your had work with diet and exercise have a chance to pay off. If not, you may continue to struggle with the last few pounds and leftover bald patches.
Are these safe to take if I'm still breastfeeding?
Ultra Mega can be taken at any time! However, we suggest waiting to take Hair Repair after you are finished breastfeeding. As with all supplements, we recommend consulting with your Physician before taking anything while breastfeeding. If you are advised to wait on Ultra Mega, bookmark our site and come back when you are finished!
Should I have my hormones tested first?
Hormone tests will not show nutritional deficiencies caused by pregnacy, regardless of how long ago that was. In fact, most women are shocked they don't have thyroid issues or hormonal imbalances after being tested, yet are miserable with symptoms. For peace of mind, do what you have to do, but do not be surprised if they come back normal. That's where we come in :).